Shipping Policy

Last Updated: October 11, 2026

1. Delivery Coverage

Kishop currently aims to deliver orders across the United Arab Emirates (UAE), subject to delivery availability in the customer's area.

2. Processing Time

Orders are generally processed within 1 business day after confirmation. Processing may take longer during public holidays, promotional periods, or other exceptional circumstances.

3. Delivery Time

Our estimated delivery time within the UAE is 2–3 business days after order processing and confirmation.

Delivery times are estimates and may vary depending on the delivery location, courier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed at checkout before an order is placed.

If free shipping is advertised for an eligible order, no shipping fee will be charged for that order, subject to the terms of the applicable offer.

5. Order Tracking

Where tracking is available, tracking details may be provided once the order has been dispatched. Tracking updates may take some time to appear in the courier's system.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order. Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.

If a delivery attempt is unsuccessful, the courier may arrange another attempt in accordance with its delivery procedures.

7. Delays and Exceptional Circumstances

Although Kishop aims to meet the estimated delivery timeframe, delays may occur due to courier disruptions, extreme weather, public holidays, operational issues, or other unexpected events.

We will handle delivery issues in accordance with applicable UAE laws and consumer protection requirements.

8. Incorrect, Damaged, or Missing Items

If an order arrives damaged, contains an incorrect product, or is missing an item, the issue will be handled under our Refund & Return Policy and applicable UAE consumer protection laws.

9. Order Cancellation

Orders may be eligible for cancellation before dispatch, subject to the status of the order and applicable law. Once an order has been dispatched, the standard return and refund process may apply.

10. Policy Updates

Kishop may update this Shipping Policy when necessary to reflect changes in delivery arrangements or business operations. The latest version will be published on this page with the revised date.

Nothing in this policy limits any consumer rights available under applicable UAE law.