Refund & Return Policy

Last Updated: October 11, 2026

At Kishop, we aim to provide a smooth and reliable shopping experience for our customers across the United Arab Emirates (UAE). This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return or replacement if:

• The product arrives damaged or defective.

• The wrong product has been delivered.

• The product received is significantly different from the description or specifications provided on our website.

Products must be reported within 7 days of delivery for assessment under our return process. This reporting period does not limit any consumer rights available under applicable UAE law.

2. Non-Returnable Products

For hygiene, safety, and product-protection reasons, certain items may not be eligible for return once opened or used, including:

• Personal care and hygiene products.

• Items that cannot reasonably be resold for health or safety reasons.

• Products damaged through misuse, improper handling, or normal wear and tear after delivery.

These exclusions do not apply where a return, replacement, or refund is required by applicable UAE consumer protection law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incomplete, or incorrect, it may qualify for a replacement, repair, or refund, depending on the circumstances and applicable law.

The product may need to be assessed before a resolution is provided. Any legally required remedy will be provided in accordance with applicable UAE regulations.

4. Refund Conditions

Approved refunds will be processed using the original payment method where reasonably possible. For Cash on Delivery orders, an appropriate refund arrangement will be made with the customer.

Refund processing times may vary depending on the payment provider or financial institution. Any applicable refund amount and processing arrangements will be communicated as part of the resolution.

5. Return Shipping Costs

If a return is necessary because an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable UAE law, the customer will not be charged return costs where those costs are legally required to be covered by Kishop.

For other approved returns, return shipping arrangements and any applicable costs will be determined according to the agreed return conditions and applicable law.

6. Order Cancellations

Cancellation requests may be accepted before an order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process, and the applicable return policy may apply.

Nothing in this section limits any cancellation or other rights provided by UAE law.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to availability. If an identical replacement is unavailable, an alternative legally appropriate remedy, including a refund where required, will be provided.

8. Refund Approval and Processing

Each return request will be reviewed according to the product condition, order details, reason for return, and applicable UAE consumer protection requirements.

Kishop reserves the right to assess returned products, but no assessment procedure or policy condition will remove rights that customers are entitled to under applicable law.

9. UAE Consumer Protection

This policy is intended to operate in accordance with applicable UAE consumer protection laws and regulations. If any part of this policy conflicts with mandatory legal requirements, the applicable law will prevail.

Nothing in this policy excludes or restricts a consumer's statutory rights.

10. Policy Updates

Kishop may update this policy when necessary to reflect changes in its business practices or applicable legal requirements. Any revised version will be published on this page with an updated revision date.